SHIPPING

PROCESSING TIMES

  • Cards & unframed prints: 1–2 working days

  • Framed prints: 2–4 working days

DELIVERY (UK)

  • Cards are sent via Royal Mail Second Class

  • Unframed prints are sent via Royal Mail Tracked 24

  • Framed prints are sent via a tracked 24-hour courier

Once your order has been dispatched, tracking details will be provided where available.

Please note: Delivery times are estimates and may vary, especially during busy periods.
During holidays, severe weather, or postal disruptions, delivery may take a little longer.
If your order hasn’t arrived after 10 working days, please contact us and we’ll look into it for you.

RETURNS

RETURNS & EXCHANGES

We hope you love your order. If you change your mind or something isn’t quite right, you may be eligible for a return or exchange.

Cards

We accept returns and exchanges on cards.

  • Please contact us within 14 days of delivery so we can provide return details

  • Items must be returned in their original, unused condition

  • Return postage is the buyer’s responsibility (we recommend using a tracked service)

  • Please include your full name and order number with your return.

Refunds will be processed within 7 working days of receiving your return.

To exchange an item, please follow the return process above and place a new order. 

Prints (Unframed & Framed)

All prints are made to order, printed especially for you once your order is placed.
Because of this, we do not accept returns or exchanges on prints.

However, if your item arrives damaged or there’s an issue with your order, please get in touch and we’ll make it right.

Personalised Prints

Personalised items are also made to order and cannot be returned or exchanged.
Please double-check all spelling and details before placing your order.

CANCELLATIONS

Orders can only be cancelled within a short window after purchase.

If you notice any mistakes, please contact us as soon as possible at laurenbarclayart@gmail.com

After this point, your order may already be in production and cannot be changed or cancelled.